Text Message Notifications to Patients and Representatives: Terms and Conditions

SMS Terms and Conditions

Essentia Health by and for itself and on behalf of its affiliates (“Essentia Health”), offers access to information via recurring SMS (Short Message Service) text alerts to “opted-in” subscribers. “Opted-in” subscribers’ consent to and understand that message notifications include appointment reminders, refills, notifications about care, and MyChart messages, and may contain protected health information.

Text messages should not be relied on or used for emergency communications. In most cases the SMS text alerts are one-way communications that recipients cannot reply to.

Message Frequency

Following opting in to receive notifications, the frequency of text messages received will vary based on the text messages services, number of text message services in which the patient enrolled, and frequency of services received from Essentia Health.

User Opt-Out

To opt-out of future messages at any time, reply STOP to any message received or log in to MyChart and manage communication preferences. Text HELP for assistance.

Privacy Policy

More information about Essentia Health’s Privacy Practices is available on the Notice of Privacy Practices page.


Message and Data rates may apply. Content may not be available via all carriers. Participating carriers include: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular, Cellular One, T-Mobile, and Metro PCS.

No Warranties

Delivery of information and content to a mobile device may fail due to a variety of circumstances and conditions. Delivery of text messages is subject to effective transmission from your wireless service provider which is beyond the control of Essentia Health. Accordingly, neither Essentia Health nor the carriers are liable for any delays or failures in the receipt of any text messages.

Essentia Health may modify these Terms and Conditions at any time.


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