Automated Calls and Text Messages: Terms & Conditions

Essentia Health uses automated calls and texts—including prerecorded and artificial voice messages—to share important updates about your care, such as:

Appointment reminders
Prescription notifications
Treatment and care updates
Billing and payment notices
Care coordination and follow up
Patient experience surveys

These messages help you stay on track with appointments, medications, and treatment plans.

These messages should not be relied on or used for emergency communications. In most cases the messages are one-way communications that recipients cannot reply to.

User Opt-Out

You can opt-out of these messages. However, opting out may prevent you from receiving important reminders, including appointment and prescription updates. Many patients want to avoid billing or collections calls, but opting out applies broadly and may limit multiple types of notifications.

How to Update Communication Preferences in MyChart

Sign in to MyChart
Go to 'Settings'
Select 'Communication Preferences.'
Review your options for calls, texts, and email.
- Note: On this page, you will also see a section that allows you to manage automated call preferences. Select the link provided if you wish to review or update those settings.
Save your changes

How to Opt-Out of Text Messages Directly

You can opt-out of text messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart or text HELP to the short code for instructions.

If you are experiencing issues with the text messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at 888-868-9292 or [email protected]

Need Help?

Contact us at 888-868-9292 or [email protected].

Our Patient Financial Services team can also assist you: 1-800-985-4675

Terms & Conditions

If you do not opt out, you consent to receiving these messages and accept the terms and conditions.

Contact Information

You are responsible for current contact information.

Message Frequency

The frequency of messages received will vary based on the message services, number of message services in which you are enrolled, and the frequency of services received from Essentia Health.

Privacy Policy

Our Privacy Practices are available on the Notice of Privacy Practices page.

Disclosure

Message and Data rates may apply. Content may not be available via all carriers. Text messages, voicemails, emails, and other electronic means of communication may not be secure, and there is some risk that information delivered by these methods could be ready by a third party.

No Warranties

Delivery of information and content to a mobile device may fail due to a variety of circumstances and conditions. Delivery of messages is subject to effective transmission from your wireless service provider which is beyond the control of Essentia Health. Accordingly, neither Essentia Health nor the carriers are liable for any delays or failures in the receipt of any messages.

Essentia Health may modify these Terms and Conditions at any time.