24/7 Video Visits On Demand

Get care from an urgent care provider without leaving your home via virtual video visit. Connect with a provider online via secure video chat More Informationwithin MyHealth/MyChart.

Get Started

Before you set up a 24/7 Video Visit On Demand, you'll need a few things to get started.

MyHealth/MyChart Account

You need to have an active MyHealth/MyChart account. Need an account? Sign up here

Computer or Mobile Device

You need an internet connection and a device More Information with a camera and microphone.

You will be required to download Zoom. Save time by following this download process prior to your visit.

Scheduling a Visit

How to Set Up a 24/7 Video Visit On Demand

  1. Log into MyHealth/MyChart
  2. Select "24/7 Video Visit On Demand" (under "Quick Links" section on MyHealth/MyChart website)
  3. Verify/Select your "State or Territory" of residency
  4. Choose "General Video Visit"
  5. Select the green "Put me in line" button

Before your visit can begin, you will need to complete the eCheck-in process.

Types of 24/7 On Demand Visits

Get an intermediate level of care from an urgent care provider for illnesses and injuries that are not life-threatening

Minor Acute (Short-term) Illness or Pain

  • Allergies
  • Asthma flare-ups
  • Bacterial vaginitis
  • Bladder infections or urinary tract infections (UTI)
  • Bronchitis
  • Cold, cough, or flu
  • Constipation
  • Ear complaints or infections
  • Fever
  • Gastrointestinal illness (nausea, vomiting, diarrhea, painful gas)
  • Headache or migraine
  • Hemorrhoids
  • Mononucleosis (mono)
  • Pink eye
  • Sexually transmitted diseases (STDs)
  • Sinus issues
  • Sore or strep throat
  • Tooth infection
  • Wound care
  • Yeast infection

Minor Injuries

  • Cat scratches or bites
  • Dog bites
  • Eye injury
  • Musculoskeletal injuries (sprains, strains, pulled muscles, or suspected broken bones, like in the arm, leg, or hand)

Skin Conditions

  • Athlete’s foot
  • Cold sores
  • Fingernail or toenail infection
  • Head lice
  • Impetigo
  • Insect bites
  • Minor burns, including sunburns
  • Poison Ivy rash
  • Scabies
  • Skin infections
  • Swimmer’s itch

Not all visits can be completed via virtual video visit. Items such as lab orders or other in-clinic follow-up may be excluded. During your virtual video visit, your provider may determine you should come in to be seen in person.

Appointment Notifications

You will receive an email or push notification to your mobile app when your provider is ready to see you. Please log into your account and select “Begin your On Demand Video Visit” at that time. It may take a moment for your provider to join once you are connected.

Billing Information

24/7 Video Visits On Demand will be billed to your insurance and you may incur a balance due after insurance pays according to your benefits.

If during your virtual video visit your provider determines you should come in to be seen in person, you will be billed for the in person visit, not the virtual video visit.

Having Issues?

If you’re unable to connect to 24/7 Video Visits On Demand, call the support line at 1-888-868-9292.

24/7 Video Visit On Demand

Access video visits with a medical professional for your urgent care needs anytime, anywhere through MyHealth/MyChart.

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