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Home > Services & Specialties > Virtual Video Visits > 24/7 Video Visits On Demand
Get care from an urgent care provider without leaving your home via virtual video visit. Connect with a provider online via secure video chat within MyHealth/MyChart.
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Before you set up a 24/7 Video Visit On Demand, you'll need a few things to get started.
You need to have an active MyHealth/MyChart account. Need an account? Sign up here
You need an internet connection and a device with a camera and microphone.
You will be required to download Zoom. Save time by following this download process prior to your visit.
Before your visit can begin, you will need to complete the eCheck-in process.
Get an intermediate level of care from an urgent care provider for illnesses and injuries that are not life-threatening
Not all visits can be completed via virtual video visit. Items such as lab orders or other in-clinic follow-up may be excluded. During your virtual video visit, your provider may determine you should come in to be seen in person.
You will receive an email or push notification to your mobile app when your provider is ready to see you. Please log into your account and select “Begin your On Demand Video Visit” at that time. It may take a moment for your provider to join once you are connected.
24/7 Video Visits On Demand will be billed to your insurance and you may incur a balance due after insurance pays according to your benefits.
If during your virtual video visit your provider determines you should come in to be seen in person, you will be billed for the in person visit, not the virtual video visit.
If you’re unable to connect to 24/7 Video Visits On Demand, call the support line at 1-888-868-9292.
Access video visits with a medical professional for your urgent care needs anytime, anywhere through MyHealth/MyChart.
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