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Home > A New Standard of Care > Preparing for Your Visit
During this time, we understand you may feel uneasy about coming in for care. That's why we're taking extra precautions to keep you safe.
Watch our video to see what we're doing to make care safe during COVID-19.
View video transcript Listen to audio description (MP3)
(DESCRIPTION)A car drives by a brick hospital building.
(SPEECH)SPEAKER: At Essentia Health, we're committed to caring for our communities in a safe environment as patients return for more surgical procedures and in-person visits.
(DESCRIPTION)The patient and the staff who check him in are wearing masks.
(SPEECH)RAJESH PRABHU: There's a lot of things that we've been doing at Essentia Health to keep patients and staff safe. One is universal masking of both patients, visitors, and staff. As you can see, I'm wearing a mask today. SPEAKER: Infectious disease specialist, Dr. Rajesh Prabhu, says, along with wearing a mask, patients, visitors, and staff are all screened for COVID-19 symptoms when they enter our facilities.
(DESCRIPTION)A staff person behind a table uses a forehead thermometer to take the temperature of a patient entering the facility, who is also wearing a mask.
(SPEECH)RAJESH PRABHU: When you walk into the building, there's markers on the floor to tell you what the six-foot distance is between people.
(DESCRIPTION)Chairs in a waiting room are spread out to be at least six feet apart.
(SPEECH)SPEAKER: We're making sure that waiting areas allow for social distancing and meticulously cleaning our clinics and hospitals with a special focus on high-m touch areas.
(DESCRIPTION)A staff person wipes down keyboards, chairs, and the exam table.
(SPEECH)Staff follow strict protocols for protective equipment and hand hygiene, all designed to help prevent the spread of illness.
(DESCRIPTION)One staff person cleans a thermometer. Another washes their hands.
(SPEECH)We've also developed convenient options with safety in mind, such as pharmacy curbside pickup and separate entrances for routine immunizations.
(DESCRIPTION)Text on sign, Curbside pick-up now available. Call 218-606-9357.
(SPEECH)RAJESH PRABHU: We do realize that the reason people come to the clinic or the hospital is because they're sick. And we want to continue to care for them.
(DESCRIPTION)A person scans a tag and receives a sticker upon checking in.
(SPEECH)And I want to reassure people that the measures that we're taking will really minimize the risks of catching COVID-19 or other viral or bacterial illnesses while in our care. SPEAKER: Dr. Prabhu says, it's important to seek the care you need, whether you are hurt, have a chronic condition, or are due for a preventive visit. The care teams at Essentia are here to serve you and your family safely.
(DESCRIPTION)The Essentia Health logo appears, consisting of three leaves in a circle. Text, Essentia Health.
Wearing a mask limits the spread of germs and helps conserve our health care grade personal protective equipment (PPE) for frontline caregivers.
Universal masking is in effect at all our facilities, which means everyone is required to wear a mask - patients, visitors, caregivers, and staff.
To prevent the spread of the virus, please follow these visitor guidelines.
Having a smartphone or tablet allows us to connect with you over the phone or online through MyChart to help limit in-person interaction.
You can also check-in online for your appointment and fill out questionnaires right on your phone through MyChart. If you're not a MyChart user, get started by creating a MyChart account.
To protect our patients and staff, we've implemented COVID-19 screening. Upon entering, be ready to answer screening questions.
This screening applies to everyone, including our caregivers and staff.
Find information about the designated entrances at our downtown Duluth, MN campus.
We've improved our existing safety measures, as well as implemented new strategies to make our clinics and hospitals as safe as possible.
We're committed to keeping you safe through:
While the way we're delivering care has changed during this time, our desire to care for you has not.
Together, with these precautions, we can care for you in the safest way possible.