Published on September 09, 2021

Essentia Health patients can save time, skip front desk with auto-arrival feature

A new auto-arrival feature from Essentia Health will make checking in for scheduled appointments faster and more convenient.

Save time and skip the front desk with “Hello Patient,” which is available for patients who have the MyChart app on their smartphones. Once you are within 100 feet of the Essentia Health clinic you’re visiting, Hello Patient automatically will check you in. You must have completed your e-Check-in and have location services for the MyChart app set to always on.

Upon getting to your scheduled appointment, you will receive a MyChart notification asking if you’ve arrived. If the answer is yes, you would select “I’m here.” If you’re not yet on-site, you would select “ask in two minutes.” Once “I’m here” is checked, on-screen messages will direct you where to go.

Patients can simply take a seat in the waiting room without needing to stop at the registration desk.

Patients who need help setting up this new technology can call Essentia’s support line at (833) 994-2250.

Hello Patient is available across all Essentia Health clinics.

To coordinate interviews, photos, and/or video, contact the media relations team.

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