Published on March 27, 2020

Essentia Health expands to video appointments amid COVID-19 pandemic

Essentia Health had been planning to introduce virtual visit technology later this spring, but that technology has been fast-tracked due to the COVID-19 pandemic.

Patients can now schedule a virtual visit, which is a video appointment that occurs directly between a provider and a patient. The patient can do the visit from the comfort of their home and utilize their own technology such as a computer, tablet or smartphone.

This virtual visit model of providing care is being used for many primary care and specialty visits at Essentia Health.

To schedule your virtual visit, patients can call their regular clinic’s appointment line to schedule a virtual visit or schedule through the MyChart website or the MyChart app. At a set appointment time, they’ll log into the MyChart website or the MyChart app and the visit will be started. The patient and provider will converse with audio and video like they would if they were together in the exam room.

These virtual visits are covered the same way an in-person visit is through most insurances.

Essentia Health is proud to be one of the first health systems to move forward with this virtual visit platform amid COVID-19. Dr. Sarah Manney, Essentia Health provider and chief medical informatics officer, has been conducting virtual visits over the past week with her patients. Patients are appreciative of being able to continue necessary doctor appointments without having to leave their home. Dr. Manney says, “Given our current crisis, we have an opportunity to provide excellent and safe patient care in a different way.”

Prior to your visit, you’ll need to have a MyChart account (sign up at and Zoom which can be downloaded through your app store or the website.

Learn more about virtual visits.

To coordinate interviews, photos, and/or video, contact the media relations team.

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